Privacy Policy

Last updated:

1. Introduction

Liveluminous Ltd ("we," "our," or "us") operates the Renew Core website. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.

2. Information We Collect

Contact Information: When you place an order or contact us, we collect your name, phone number, and email address.

Order Information: We collect information about your orders, including delivery address and payment method.

Automatic Information: We automatically collect certain information when you visit our website, including IP address, browser type, and pages visited through cookies and similar technologies.

3. How We Use Your Information

We use your personal information to: process your orders; confirm delivery; respond to your inquiries; send transactional emails; comply with legal obligations; and improve our website and services.

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on: contractual necessity to fulfil your order; your consent for marketing communications; and our legitimate interests in improving our services.

5. Cookie Usage

We use cookies to enhance your experience, including Consent Mode v2 for Google Ads compliance, Google Analytics for usage analysis, and marketing cookies for personalised content. You can manage your preferences through our cookie banner.

6. Third-Party Services

Our website uses Google Maps for location display, Google Analytics for traffic analysis, and Google Ads conversion tracking. These services have their own privacy policies. We do not share your personal data with third parties for marketing purposes without your explicit consent.

7. Data Retention

We retain your order information for up to 7 years for tax and compliance purposes. Contact information is retained until you request deletion. You have the right to request erasure under GDPR Article 17.

8. Your Rights

You have the right to access, correct, delete, or request portability of your personal data. To exercise these rights, contact us at info@liveluminous.world. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

10. Children's Privacy

Our website and products are not directed to children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted to this page.

12. Contact Us

For questions about this Privacy Policy, contact us at:
Liveluminous Ltd, 23 Old Bond Street, London W1S 4PS, United Kingdom
Email: info@liveluminous.world
Phone: +44 20 7946 0958